Shipping policy
Thank you for shopping with MetaPet. This Shipping Policy explains how and when your order will be delivered.
Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM ET, on weekends, or on holidays are processed the next business day. You'll receive a confirmation email with tracking once your order ships.
Shipping Times & Rates
We ship from our U.S. fulfillment center. Shipping charges are calculated at checkout based on destination and the carrier option you select.
- United States (Standard): typically 3–7 business days after processing.
- International: typically 7–21 business days after processing, depending on destination and customs.
Delivery times are estimates provided by the carrier and are not guaranteed. We currently ship to the United States and select international destinations — available countries are shown at checkout.
Customs, Duties & Taxes (International)
International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for details before ordering.
Tracking Your Order
Once shipped, you'll receive a tracking number by email. If you haven't received tracking within 3 business days of your order, please contact us at sales@metapet.care.
Incorrect Addresses
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment (additional shipping charges may apply).
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost, or arrives damaged, please contact us at sales@metapet.care and we'll work with you and the carrier to resolve it.
Contact
MetaPet · 9208 Enterprise Ct, Manassas Park, VA 20111, USA · sales@metapet.care · (908) 977-0085