Frequently Asked Questions

Frequently Asked Questions

Products & Safety

Are MetaPet products safe for cats and dogs?
Yes. Our formulas are clinically tested and developed with veterinary input, using skin-friendly ingredients and avoiding sulfates and parabens wherever possible. Always follow the directions on each product and check with your vet if your pet has a specific medical condition.

How do waterless (dry foam) shampoos work?
You massage the foam into your pet's dry coat and towel or brush it through — no rinsing and no water needed. It cleans, freshens, and deodorizes in minutes, making it perfect between baths or for pets who dislike water.

Can I use the same product on both my cat and my dog?
Some products (like our Nano Silver hygiene range) are made for both cats and dogs, while others are species-specific. Always check the product title and label — cat and dog formulas are designed for their different needs.

Supplements

How do I choose the right supplement?
Pick based on your goal — multivitamins for daily wellness, omega salmon oil for skin and coat, calming drops for stress, or hip & joint support for mobility. If you're unsure, contact us or ask your veterinarian.

How long until I see results?
It varies by product and pet. Coat and skin improvements are often visible within a few weeks of consistent daily use; joint and wellness benefits typically build over time.

Orders & Shipping

Where do you ship and how much does it cost?
Shipping options and costs are shown at checkout and on our Shipping Policy page.

What is your return policy?
See our Refund Policy for full details on returns and refunds.

How can I track my order?
You'll receive a confirmation email with tracking once your order ships. Questions? Reach out to our team.