Frequently Asked Questions
Frequently Asked Questions
Everything you need to know before you buy.
Products & Safety
Are MetaPet products safe for cats and dogs?+
Yes. Our formulas are lab tested for safety and developed with veterinary input, using skin-friendly ingredients and avoiding sulfates and parabens wherever possible. Always follow the directions on each product and check with your vet if your pet has a specific medical condition.
How do waterless (dry foam) shampoos work?+
You massage the foam into your pet's dry coat and towel or brush it through â no rinsing and no water needed. It cleans, freshens, and deodorizes in minutes, making it perfect between baths or for pets who dislike water.
Can I use the same product on both my cat and my dog?+
Some products (like our Nano-Series hygiene range) are made for both cats and dogs, while others are species-specific. Always check the product title and label â cat and dog formulas are designed for their different needs.
Supplements
How do I choose the right supplement?+
Pick based on your goal â multivitamins for daily wellness, omega salmon oil for skin and coat, calming drops for stress, or hip & joint support for mobility. If you're unsure, contact us or ask your veterinarian.
How long until I see results?+
It varies by product and pet. Coat and skin improvements are often visible within a few weeks of consistent daily use; joint and wellness benefits typically build over time.
Orders & Shipping
Where do you ship and how much does it cost?+
Shipping options and costs are shown at checkout and on our Shipping Policy page.
What is your return policy?+
See our Refund Policy for full details on returns and refunds.
How can I track my order?+
You'll receive a confirmation email with tracking once your order ships. Questions? Reach out to our team.